Car wasn't ready on time They said my car was going to be ready Friday and now it's Tuesday and I called and they said my car is still not ready maybe tomorrow
Good service, very efficient staff. It's nice that Enterprise rental car is on-site, makes things easier.
They got my truck on Monday July 18th. I called the 27th to see if they could tell me about how long it was going to be. They said "hopefully by the end of the week." The weekend came and went so I called the following Monday and they said to call back Thursday. I called Thursday and they said to call back Monday. I called Monday and they said "it would be done Tuesday at 5:00 but to call at 3:00 because it could be done earlier." I didn't bother to call Tuesday but, tired of being disappointed, opted to call Wednesday instead thinking surely.... So when I called Wednesday they told me it MIGHT, that's right might, be done Thursday. I called back Thursday and they said two parts were missing from the set of parts they ordered but it shouldn't stop them from finishing up Friday.
So after ten weeks of dealing with this place I'm finally done... but not before I file a report with the Better Business Bureau, give them a couple of reviews, and complete one very detailed Facebook post.
I had to trim out a ton of stuff in the middle here to make it fit in this review.
I saw a few things that weren't right before I made it home but they were closing and I desperately needed my truck back before having to go back to work so I figured I'd just give it a good inspection at home the next day and notify them.
After FINALLY getting my truck back I inspected it at home the next day and discovered a cover plate on the inside of the passenger door right behind the handle that was missing, a supporting bracket next to the battery that didn't have any bolts in it, it was just sitting there next to the battery, a push pin each located at the top of two curtains that block off the area between each headlight and the sides of the radiator weren't pushed through the holes that hold the top of the curtains up and in place; the pins were too big to go through the holes so they just left the top of the curtains dangling... And there was a hole busted in my breather box big enough to put two thumbs through, right next to the radiator reservoir that they replaced so it should have been hard to miss. These were all things that they neglected to repair or put back into place after working in that area. The SIERRA label on the outside still wasn't there, the driver side upper trim pillar molding (that's all I know to call it) was missing the only screw that holds it in place, and the molding surrounding the instrument cluster was missing two screws, the only screws it has. And remember those two push pins that were too big? Well now the whole curtain on each side that the push pins held the top of were completely missing. That's right the whole curtain, both of them, gone... But the kicker was the rubber boot at the base of the shifter that was, and still is, ripped on both sides of the shifter. When you go over to the passenger side it sticks out like a sore thumb because of the wires that are exposed.
Naturally I let them know about all of this immediately and they wanted me to bring it back in to them as soon as possible so they could figure out what parts to order.
Resolved
I brought it back again after my hitch and showed the owner himself the missing or damaged parts, the missing screws I replaced myself. He told me they would order all the parts and inform State Farm that the shifter boot was on them. He told me this to my face and shook my hand.After giving them a week or so I called to see if they had my parts ordered. Guess what? They hadn't even ordered parts yet. The lady on the phone informed me that the owner told her to see if State Farm would cover the shifter boot and she was waiting on a response from them. This is something that obviously wasn't damaged during the accident so naturally they refused to pay for it. At this point I'm really starting to get aggravated. After over $9,500 worth of parts and services State Farm paid to them they couldn't find the decency to cover the cost of a $25 part that they damaged to make it right for a customer that chose them. SMH I'll be buying a rubber shifter boot/skirt for my truck now.
Good people
Advanced Collision Repair is a US Car Repair based in Pineville, Louisiana. Advanced Collision Repair is located at 1966 Monroe Hwy, Pineville, LA 71360, USA.
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